FAQs on Quality & Shipping Information

How long will it take to get my order?

Our goal is to ship orders placed by 1 pm GMT the same day; most orders ship in 1 to 4 days. Since all our products are handmade in small batches, we do not stockpile them. This approach guarantees the freshest, highest quality, and most consistent sauces and rubs. Occasionally, delays may occur, but we actively work to minimize these without compromising our commitment to small-batch, artisan products.

Do you use any MSG in your rubs?

Never. Absolutely no MSG. We also avoid fillers, anti-caking agents, preservatives, or anything artificial. Our products contain only the finest, freshest all-natural spices and herbs, so you can feel good about what you're using.

Are your products gluten- or dairy-free?

Yes, our products are gluten-and dairy-free, and most are vegetarian and vegan. However, some sauces contain honey, so not all are vegan. To see a list of all our certified gluten-free products, please refer to the gluten-free section. If your product arrives lumpy, it is normal due to natural moisture and molasses content, as we do not add chemicals to prevent clumping.

Yes, this is perfectly normal, and it occurs because we don't use chemicals or additives to prevent clumping. The moisture in the air and the molasses content of our sugar will cause clumping.

How much rub should I buy? (Related Question: How much rub should I use?)

Like many things in life, the real answer is “it depends”…

We generally recommend using approximately 1 large tablespoon per Kilo of meat. However, it really depends on several things... how hot you like it, how strong you want the flavour, and what kind of meat (fish, veg, etc.) you are using. If you are cooking a chicken breast (for example), a teaspoon of rub should do nicely for an even, not too thick, coating. But you can use more or less as you prefer.

If it is the first time trying the rub, the golden rule is to remember that you can always add more, but you can't take it away!